While it’s not ideal, every once in a while a pet coach may need to cancel a booking.
Don’t worry—we’ve got your back.
For CoZo Exercise: If your pet coach cancels a walk, we try and inform you prior
and send a different pet coach for that particular walk. In case of no show, we
add these walks back in your subscription.
For other services: If your Pet coach, whatever reason, unable to serve you
and initiates a cancellation, you’ll get a full refund.